Fair Use assistance request

If your workspace is operating under our 30-day Fair Use license, it means you’re currently exceeding the usage limits of our Starter plan.
Fill in the form to get 1-on-1 assistance in choosing the best plan for your organization.
Avoid disruptions for your workspace users by maintaining all currently in-use premium capabilities.
Community
Starter
Pro
Enterprise
Concurrent users
Up to 200
Unlimited
Unlimited
Unlimited
Push notifications
Up to 10k
Unlimited
Unlimited
Unlimited
Read receipts
Data loss prevention
Guest users
Advanced user management
Microservices
Multiple instances
Private apps
Up to 3
Unlimited
Unlimited
Unlimited
Marketplace apps
Up to 5
Unlimited
Unlimited
Unlimited
See full comparison table
Community
Starter
Pro
Enterprise
Concurrent users
Up to 200
Unlimited
Unlimited
Unlimited
Push notifications
Up to 10k
Unlimited
Unlimited
Unlimited
Read receipts
Data loss prevention
Guest users
Advanced user management
Microservices
Multiple instances
Private apps
Up to 3
Unlimited
Unlimited
Unlimited
Marketplace apps
Up to 5
Unlimited
Unlimited
Unlimited
See full comparison table

Get the most out of Rocket.Chat with a plan that meets your needs

Community
Starter
Pro
Enterprise
Essentials
Max users (Team Collaboration)
Unlimited
(Subject to performance issues at scale due to its monolithic architecture)
25
500
Custom
Concurrent users
Up to 200
Unlimited
Unlimited
Unlimited
Basic push notification
Up to 10000 /month
Unlimited
Unlimited
Unlimited
Secure push notifications
Delivered/read receipt
Matrix federation
Direct messages only
Guest users
Administration and user management
Advanced AD/LDAP user sync
AD/LDAP group sync
Engagement dashboard
Custom roles and permissions
Device management
Security and compliance
Data loss prevention
Audit panel
Apps
Private apps
Up to 3
Unlimited
Unlimited
Unlimited
Marketplace apps
Up to 5
Unlimited
Unlimited
Unlimited
Scalability
Microservices
Multiple instances
Omnichannel
Max MACs
Unlimited
(Subject to performance issues at scale)
100
Up to 15000
Custom
Channel integrations
Basic
(Only livechat, sms and email)
Templated messages
Contact manager routing
Multiple business hours
On hold queue
Mobile app for agents
Multiple queues
Conversation priority indicators
Transcript exports
Reports dashboard

FAQs

What is the fair use allowance provided by Rocket.Chat?
Why was my workspace granted a Fair License?
How does the Fair License differ from the Trial License?
Is this Fair License intended for long-term expansion?
What happens to my workspace when this benefit ends?
How can I prevent workspace disruptions at the end of this period?