Manage all customer service communications in one single platform

Engage and retain customers regardless of the channel they use. Rocket.Chat enables you to manage emails, SMS, live chat, and social media inquiries in one security-first hub.

The need for engaging customer service communications


of customers stopped doing business with a company after experiencing poor customer service.


of global consumers switched service providers due to poor customer service in 2019.


of buyers say that they would be willing to pay more for a better customer experience.


more costly to attract a new customer than it is to retain an existing customer.

The #1 platform for exceptional customer service

Talk to prospects and customers in one place, regardless of how they connect with you.

"We doubled our Marketplace subscription revenue"

"Rocket.Chat has enabled our company to more than double its Marketplace subscription revenue, proving to be a great retention tool. Its alerts and notifications are so responsive that if you’re out for like five minutes you get an email, mobile push notification, or desktop notification. Some of our users just hang out in these rooms all day."
Jonathan Liss
Sr. Product Manager at Seeking Alpha

Empower your customer service team with Rocket.Chat

Enable agents to speed up interactions with automation, smart queues, saved replies, and intuitive features. Help managers & supervisors lead the support team to maximum performance while being data-driven.

Bring data protection into every customer conversation

Excellent customer experience starts with integrating the customer journey’s multiple touchpoints. Rocket.Chat offers that and more: its enterprise-grade features provide the peace of mind to handle any client’s sensitive information securely.
Learn more about data security

Open source transparency

End-to-end encryption

2FA (two-factor authentication)

OAuth providers

Data compliance

LDAP authentication and group sync

SSO via SAML 2.0

Cloud or self-hosted

Resources for Customer Service Teams

Learn how to shift your customer service into high-gear

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Microsoft Teams
Skype for Business

Why privacy-conscious companies choose Rocket.Chat

Digital sovereignty
180+ advanced role-based permissions
Private network deployment (cloud, on-prem, or air-gapped)
Interoperability - Federation capabilities built on Matrix
Omnichannel citizen engagement (SMS, email, WhatApp, and other)
MIT Open Source license (all editions)
BITV 2.0 Compliance