Omnichannel Customer Service

Manage all customer
from a single place

Engage in seamless interactions with customers regardless of how they connect with you. Offer great customer experience that drives lasting relationships and better business results.

The #1 platform for exceptional customer service

Engage clients while achieving maximum customer service performance.

"Rocket.Chat helped us double our subscription revenue"

"Rocket.Chat has proved to be a great retention tool for the company. It helped us double our marketplace revenue in 2020 and provide a VIP experience for customers."
Jonathan Liss
Sr. Product Manager at Seeking Alpha

“A huge differentiator to win more business…”

“Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. The Omnichannel Feature enables us to provide enterprise-level support, a huge differentiator to win more business.”
Mike Schwartz
CEO & Founder at Gluu

Automate conversations with chatbots & machine learning apps

Why customer service teams love Rocket.Chat

Simultaneous chat limit & waiting queue
Make the most of your support workload while reducing customer waiting time.
Canned responses
Improve response times with saved replies for the commonly asked questions.
Unlimited chat history
Quickly locate previous customer requests and conversations.
Intuitively manage inactive chats
Help agents resolve inquiries faster by auto-closing inactive chats.
Custom reports & engagement dashboard
Quickly monitor team engagement and peak hours.
Analytics &
real-time monitoring
Easily track and get insights into your team’s performance.
Conversation priority indicators
Organize your service queues with customizable visual indicators
Flexible business hours
Set business hours according to your CS team schedule.
Smart chat routing & priority assignment
Create automatic rules to balance agents’ workload and prioritize clients.