Rocket Chat
FAQs
Frequently Asked Questions about Rocket Chat
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How do I report issues and get support?
As an enterprise customer, you get access to our web support portal by default. You can also choose to purchase additional levels of 'support packages' based on your orgnization's needs.
How long do trials last?
We offer a 30-day free trial with every workspace. We will notify you in advance of when the trial is coming to an end.
Do you offer special programs for non-profit organizations, open source projects, or educational institutions?
Yes, we offer special rates to organizations that do good things around the world. If you'd like to apply for a concession, please get in touch with us and we'll be glad to get to know your work.
Do you offer special programs for government and public sector customers?
Yes, we do. Please contact us to learn more.
Are there any price differences between cloud and self-managed plans?
No, our customers have the option to choose between cloud or self-managed hosting without incurring additional costs.
Is the Community Edition really free?
Yes, you can self-host it and use your Community Edition workspace for free, forever.
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