Build trust with citizens through
omnichannel engagement

Engage citizens securely and efficiently across channels from a single, compliant platform.

Deployed by secure organizations globally

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City of Cologne logo

Make every citizen interaction seamless

Respond to inquiries, share public updates, and provide services through the channels your citizens already use.

Unified citizen support
across channels

Centralize support via live chat, WhatsApp, SMS,
and email in one inbox.

Secure case-based
communication

Enable secure, ongoing chats for legal, social,
and public services.

Digital citizen
service portals

Integrate live chat into digital
government platforms.

Customer story

Serving 1M+ residents with Rocket.Chat

The Public Defender's Office of the State of São Paulo chose Rocket.Chat for secure information exchange, ensuring legal aid, human rights promotion, and citizens support.

3000

agents across 43 cities

52%

of users choose digital-first support

50M+

messages exchanged

Manager experience

Boost operational efficiency

Equip managers with data-driven insights to act faster, minimize inefficiencies, and optimize workflows.

Intuitive contact center

Effortlessly manage, filter, and search through conversations while monitoring live chats in real-time.

Personalized contact lists

Upload and manage secure contact lists, ensuring agents focus only on authorized and relevant contacts.

Business units

Organize multiple departments under a single unit for streamlined management.

Flexible business hours

Customize business hours to align with your team's schedule for optimal coverage.

Smart routing

Create automatic rules to balance workloads and prioritize citizens effectively.

Analytics and reports

Gain valuable insights into team performance and track key metrics with ease.

Customer story

Trusted by public sector innovators

The City of Campinas offers 24/7 secure access to services by integrating its official WhatsApp channel with Rocket.Chat.

"We couldn’t just create a channel on WhatsApp due to security and admin issues. Rocket.Chat became the missing piece we needed. We expect to shift approximately 40% of our interactions to this platform."

Elias Tavares, Director-President, IMA Campinas