Engage citizens securely and efficiently across channels from a single, compliant platform.
Respond to inquiries, share public updates, and provide services through the channels your citizens already use.
Centralize support via live chat, WhatsApp, SMS,
and email in one inbox.
Enable secure, ongoing chats for legal, social,
and public services.
Integrate live chat into digital
government platforms.
The Public Defender's Office of the State of São Paulo chose Rocket.Chat for secure information exchange, ensuring legal aid, human rights promotion, and citizens support.
agents across 43 cities
of users choose digital-first support
messages exchanged
Empower agents with tools that streamline interactions and drive efficient request resolution.
Equip managers with data-driven insights to act faster, minimize inefficiencies, and optimize workflows.
Effortlessly manage, filter, and search through conversations while monitoring live chats in real-time.
Upload and manage secure contact lists, ensuring agents focus only on authorized and relevant contacts.
Organize multiple departments under a single unit for streamlined management.
Customize business hours to align with your team's schedule for optimal coverage.
Create automatic rules to balance workloads and prioritize citizens effectively.
Gain valuable insights into team performance and track key metrics with ease.
Rocket.Chat provides safety nets that regulated sectors cannot treat as optional. Adhere to legal and data protection standards, minimizing risks and liabilities.
Customer story
The City of Campinas offers 24/7 secure access to services by integrating its official WhatsApp channel with Rocket.Chat.
Elias Tavares, Director-President, IMA Campinas