Crisis-ready operations. Controlled by you.
Secure messaging, voice, video and governed AI that keep energy, water, transport and emergency teams connected, on infrastructure you run.
Trusted by the world's most critical organizations
Sharper threats, stricter rules, retiring tools.
Across Europe, operators must prove they can withstand disruption and report on it, while the tools they rely on reach end of life.
Damaged Baltic Sea cables and pipelines, and repeated cyberattacks, have put Europe's energy, transport and telecom networks on alert.
A self-hosted incident channel, separate from the corporate IT an attacker targets, with every action on the record.
EU states are naming critical entities that must plan for disruption and report significant incidents within 24 hours.
Runs entirely on your infrastructure, in the EU if you choose, and keeps teams connected through an outage.
Skype for Business Server 2015 and 2019 are out of support, and the vendor's paths lead to a new subscription or a public cloud.
A self-hosted replacement, live in days, that keeps MS Teams users in the conversation.
Keep critical services running, whatever happens.
One platform for messaging, voice, video, apps and governed AI, built on three commitments.
Resilient by design
Your teams stay connected through outages, cyberattacks and storms, on servers you run.
Controlled by you
Contractors get only what their role allows. Access is checked on every request, and every decision is logged.
Every partner connected
Utilities, contractors, emergency services and regulators join from the systems they already run.
When the network goes down, your teams don't.
Control rooms, field crews and partners stay connected through an outage, cyberattack or crisis. Step through an incident.
- Apart from the systems under attackRuns on your own servers, separate from corporate IT and the public cloud.
- No single point of failureHigh-availability clusters and secure fallback channels keep messages flowing.
- Every action on the recordA time-stamped history, ready for incident reports and reviews.
Control room and field crews work in one workspace.
Every contractor gets what they need. Nothing more.
Zero Trust on every request, on infrastructure you run, with a record your auditors can read.
- Access ends with the contractRole, site and contract checked against your IdP on every request.
- Deploy anywhereOn-premises, sovereign cloud or air-gapped, from one codebase.
- Audit-ready by defaultDecision-level logs that back your compliance evidence.
- Fits your stackYour IdP and directory, plus the REST API, SDKs and Apps Engine, our framework for custom apps, workflows and integrations.
Every responder on one incident. No one is forced to switch.
Utilities, contractors, emergency services and regulators join from the systems they already run, server to server, with every message tied to its real sender.
Native on both protocols
Rocket.Chat is both a Matrix homeserver and an XMPP server. Federate directly with neighboring operators and agencies.
A record that holds up
Every message arrives tied to its verified sender, so the incident history stands up to review.
MS Teams and your own systems
A bridge keeps MS Teams users in the conversation. Apps Engine lets you build custom apps, workflows and integrations, such as alerting and ticketing.
AI that stays inside your operation.
Your model, inside your infrastructure. Every answer scoped to what each person may see.
Summarize threads and translate in seconds, so operators, contractors and emergency services share one picture.
Answers drawn only from what each person is allowed to see.
Approved agents, bound to each user's identity and access. You stay in command.
AI search
- The cause was a protection relay setting changed during maintenance, fixed by restoring the approved settings [2].
- No equipment fault was found then either [3].
Feeder 4 at Substation 12 is throwing voltage alarms again, same pattern as last week.
Found it: the Feeder 4 relay settings didn't match the approved file after maintenance. Restored, alarms cleared.
Field inspection came back clean. Closing the assessment as a settings issue.
Elena Fischer1
Marco Silva3
Intelligent search
David Smith
- No equipment faults found on Feeder 4.
- Alarms recur every few hours over the last 24 hours.
- Impact is limited to Feeder 4, with no outages on other feeders.
Trusted where downtime is not an option.
Electrical safety · Sweden
Government networks · Finland
Transport · Sweden
EU large-scale IT · EU"Rocket.Chat's message auditing capabilities have improved our record-keeping, helping us maximize FEMA funding."
"One of the standout achievements is reliability. Over three years, we have raised only a few support tickets."
"First responders from 8 states were able to seamlessly communicate and share information while providing mutual aid to areas devastated by major hurricanes. Collaboration on this scale is unprecedented for these types of emergency response efforts."
Buy the way you already do.
Through public frameworks, digital marketplaces and local partners who know your compliance requirements.
Go deeper.
Stories and guides for operations, security and procurement teams.
Customer storyEmergency operations, online in five minutesRead the story →
Customer storySweden's electrical safety authority, live in two daysRead the story →
Customer storyFirst responders across state lines, on one secure appRead the story →
GuideSkype for Business Server alternativeRead the guide →
