Citizen Engagement Plans
Secure and scalable government services via citizens' preferred channels.
Starter
For public offices wanting to get started
with citizen engagement.
with citizen engagement.
$0
user/month
Citizen engagement essentials:
- Self-managed hosting only
- Channels integrations
Connect Rocket.Chat to popular channels like WhatsApp, Email, SMS, and Live Chat to extend beyond internal collaboration and enable customer or citizen support. No matter where messages come from, your team can manage them all in a unified interface with built-in security and efficiency features - Desktop and mobile appsSeamlessly integrate with your Windows, MacOS, or Linux environment (desktop apps) or iOS and Android devices (mobile apps)
- Unlimited chat historyEnsure conversations are never automatically deleted, preventing valuable knowledge from being lost.
- Multiple departments and
business unitsGroup a set of departments for management purposes. As a manager, you can make a unit of multiple departments and assign a monitor to oversee them. - Smart chat routingAutomatically direct incoming conversations to the most suitable agent or department.
- Forwarded inquiriesTransfer ongoing conversations to other agents or departments as needed.
- Customizable business hoursDefine and display your operating hours. This system helps manage agent workloads by alerting them of inquiries strictly within these hours, ensuring timely customer assistance.
- Canned responsesUse pre-written replies to quickly address repetitive customer questions.
- Analytics and reportsEnable monitor and assess citizen service metrics across various categories and specific time intervals. They grant an in-depth view into conversation data and the performance of agents within your workspace.
Up to 100 Monthly Active Contacts
Enterprise
For public organizations handling high volume
of citizen communications.
of citizen communications.
Request a quote
Everything in Starter, plus:
- Advanced hosting optionsAvailable at an additional cost:
Premium hosting
-Isolated workspace in a shared environment
- Pre-allocated resources
- Enhanced support services
Dedicated hosting
- Dedicated environment
- Custom usage limits
- Custom integration support, SSL certificates, and SMTP configuration
- Possibility to freeze software versions within the supported version window - Contact-ID-VerificationUnifies contact management across multiple channels—such as email, chat, and social media—by recognizing and authenticating contacts as the same individual. This system enhances security, protects sensitive information, and improves data management.
- Cross-channel unified contact historyAccess past citizen requests and conversations into a unified view, no matter how they reach out.
- Block unknown or unverified contactsRoute only verified or trusted contacts to support queues, reducing fraud, and keeping your team focused on high value tasks.
- Merge contactsUse a common identifier to merge duplicate contacts from different channels into a single profile, streamlining conversation history tracking, contact management, and preventing duplicate charges.
- Privacy-first AI capabilitiesEmpower teams to make faster, informed decisions with a self-hosted LLM, ensuring data security and control. Enrich it with in-house knowledge via our RAG pipeline for precise, relevant responses.
- Custom roles and permissionsCreate new roles and assign specific permissions to control user actions and access within your workspace.
- Device managementMonitor and control device access to the platform, with the option to disconnect devices as needed.
- Advanced scaling optionsSupport for deployment strategies that prevent latency issues as the number of concurrent users grows
- Audit messages panelAudit every conversation in your organization to prevent data leakage and reduce the risk of insider threats. Export the audited conversations and attachments to file audit reports.
- Premium support optionsSUPPORT PLUS
- 2-hour high priority tickets, 24x7
- Hotline support
- Decicated (CSM)
MISSION CRITICAL
- All the advantages of the Support+ plan, plus:
- Features 30 min high priority tickets - Professional servicesRely on a team of technology experts dedicated to providing consulting and hands-on services tailored to your business need.
Custom Monthly Active Contacts
Trusted by 12M+ users in over 150 countries
