High performance teams lift off here. Are you ready?
Community
- Unlimited 1:1 and group messaging
- Basic user sync
- OAuth basic social logins
- Two-factor authentication
- End-to-end encryption
- Full messaging history
- 1:1 federated messaging
- Distribute inquiries across available agents
- Analytics and real-time monitoring
- Livechat
- Email (basic)
- SMS (basic)
- Up to 10,000 push notifications per month
- Up to 5 active marketplace apps
- Up to 3 private apps
- Presence service for up to 200 concurrent users
- Peer-to-peer community assistance
- Self-managed
Enterprise
- Unlimited & secure push notifications
- Full Matrix Federation
- Advanced identity management
- Centralized admin controls
- Auditing capabilities and granular audit logs
- Data loss prevention
- Video conferencing integrations
- Custom roles and permissions
- Guest users
- Custom white-label branding
- Delivered/read receipt
- Templated messages for common messages
- Route returning customers to previous agent
- High impact inquiry prioritization
- Queue waiting time display
- Mobile app for agents
- Inquiry forwarding across teams and departments
- Multiple queues & departments
- Conversation priority indicators
- Expanded transcript exports
- Facebook Messenger
- WhatsApp Business
- Instagram Direct
- Telegram
- Email (premium, coming soon)
- SMS (premium, coming soon)
- VoIP
- Unlimited & secure push notifications
- Unlimited marketplace apps
- Unlimited private apps
- Uncapped presence service
- Microservices scaling
- Multiple instance scaling
- Web support portal
- Choice of self-managed or secure cloud
- Standard Cloud hosting plan
- OVH hosted in default regions
- Shared infrastructure
- Limited Cloud Support (see Terms of Service)
- Volume limits (see Terms of Service)
    - 500 max users
    - Default API rate limiter
    - 50Gb storage
    - 5K omnichannel conversations/month
- Operations Quick Start
- Upgrade and Scale
- Design Session
- Data Migration
- Implementation Consulting
- Premium SaaS DevOps
- AWS hosted in select regions
- 99.9% Availability SLA
- 30-day version upgrade reschedule
- Add-on servers are available
- Limited Cloud Support (see Terms of Service)
- Volume limits:
- 3000 max users
- Configurable API rate limiter
- 250Gb storage
- Unlimited omnichannel conversations/month
- Available in all AWS regions
- 99.9% Availability SLA
- Version lock within support window
- Add-on servers available
- Extended Cloud Support (see Terms of Service)
- No volume limits
- Multiple environments availableÂ
- Incident post-mortems available
- Phone & email support
- 2 hour high priority tickets
- Phone & email support
- 30min high priority tickets
- Dedicated CSM
Can we help?
FAQs about Rocket.Chat pricing
Yes, you can self-host it and use your Community Edition workspace for free, forever.
No, our customers have the option to choose between cloud or self-managed hosting without incurring additional costs.
Yes, we do. Please contact us to learn more.
Yes, we offer special rates to organizations that do good things around the world. If you'd like to apply for a concession, please get in touch with us and we'll be glad to get to know your work.
We offer a 30-day free trial with every workspace. We will notify you in advance of when the trial is coming to an end.
As an enterprise customer, you get access to our web support portal by default. You can also choose to purchase additional levels of 'support packages' based on your orgnization's needs.
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