High performance teams lift off here. Are you ready?
Check out our different plans and add-on options - the right plan for you is here.
Community
The basics to get small teams started.
Deploy and host the free version of Rocket.Chat on your own server.
$0
/user/month
Includes:
Team collaboration
- Unlimited 1:1 and group messaging
- Basic user sync
- OAuth basic social logins
- Two-factor authentication
- End-to-end encryption
- Full messaging history
- 1:1 federated messaging
Omnichannel customer collaboration
- Distribute inquiries across available agents
- Analytics and real-time monitoring
Channels
- Livechat
- Email (basic)
- SMS (basic)
Scalability
- Up to 10,000 push notifications per month
- Up to 5 active marketplace apps
- Up to 3 private apps
- Presence service for up to 200 concurrent users
Support
- Peer-to-peer community assistance
Deployment options
- Self-managed
Enterprise
See Add-Ons
The highest level of security, regulatory compliance, performance and scalability.
Pricing based on number of team collaboration users & omnichannel agents. Volume discounts may apply.
$7
/user/month
Minimum of 25 users
or
$35
/agent/month
Minimum of 5 agents
Contact us for pricing
Includes everything in Community, plus:
Team collaboration
- Unlimited & secure push notifications
- Full Matrix Federation
- Advanced identity management
- Centralized admin controls
- Auditing capabilities and granular audit logs
- Data loss prevention
- Video conferencing integrations
- Custom roles and permissions
- Guest users
- Custom white-label branding
- Delivered/read receipt
Omnichannel customer collaboration
- Templated messages for common messages
- Route returning customers to previous agent
- High impact inquiry prioritization
- Queue waiting time display
- Mobile app for agents
- Inquiry forwarding across teams and departments
- Multiple queues & departments
- Conversation priority indicators
- Expanded transcript exports
Channels
- Facebook Messenger
- WhatsApp Business
- Instagram Direct
- Telegram
- Email (premium, coming soon)
- SMS (premium, coming soon)
- VoIP
Scalability
- Unlimited & secure push notifications
- Unlimited marketplace apps
- Unlimited private apps
- Uncapped presence service
- Microservices scaling
- Multiple instance scaling
Support
- Web support portal
Deployment options
- Choice of self-managed or secure cloud
- Standard Cloud hosting plan
- OVH hosted in default regions
- Shared infrastructure
- Limited Cloud Support (see Terms of Service)
- Volume limits (see Terms of Service)
    - 500 max users
    - Default API rate limiter
    - 50Gb storage
    - 5K omnichannel conversations/month
Enterprise Add-Ons
Chat Engine
Create custom messaging experiences within your app or website by integrating and white labeling Rocket.Chat components and enterprise features.
Professional Services
- Operations Quick Start
- Upgrade and Scale
- Design Session
- Data Migration
- Implementation Consulting
- Premium SaaS DevOps
Cloud hosting tiers
Premium Cloud
- AWS hosted in select regions
- 99.9% Availability SLA
- 30-day version upgrade reschedule
- Add-on servers are available
- Limited Cloud Support (see Terms of Service)
- Volume limits:
- 3000 max users
- Configurable API rate limiter
- 250Gb storage
- Unlimited omnichannel conversations/month
Dedicated Cloud
- Available in all AWS regions
- 99.9% Availability SLA
- Version lock within support window
- Add-on servers available
- Extended Cloud Support (see Terms of Service)
- No volume limits
- Multiple environments availableÂ
- Incident post-mortems available
Support packages
Support +
- Phone & email support
- 2 hour high priority tickets
Mission Critical
- Phone & email support
- 30min high priority tickets
- Dedicated CSM
Contact us for pricing
Can we help?
We're here to help you with any questions you may have. If you’d like to take Rocket.Chat for a spin, start a free trial to get unlimited access to all enterprise features for 30 days.
FAQs about Rocket.Chat pricing
Is the Community Edition really free?
Are there any price differences between cloud and self-managed plans?
Do you offer special programs for government and public sector customers?
Do you offer special programs for non-profit organizations, open source projects, or educational institutions?
How long do trials last?
How do I report issues and get support?
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