Why is Instagram ideal to reach and interact with your customers
1 billion +
2 in 3
Step up your customer service approach
Stay on top of all DMs with a unified inbox
[.c-text-comm]Connect Instagram Business Account with Rocket.Chat and efficiently manage all Instagram messages from a single place. Boost team productivity while ensuring they respond to every customer message.[.c-text-comm]
Assign departments to handle Instagram messages
[.c-text-comm]Speed up support by choosing specific teams to handle Instagram messages.[.c-text-comm]
Everything other platforms do, just no hidden charges.
Free user-initiated messages
Session messages are user-initiated messages to your WhatsApp Business number, usually charged by WhatsApp Business providers.
With Rocket.Chat, all session messages are free of cost.
No extra cost on top of message templates
Rocket.Chat doesn’t – you only pay the WhatsApp’s standard rate.
Make shopping easy, handle inquiries quickly
Engage in personalized conversations
Sell directly, support immediately
Speed up support with chatbot automation
Already a user? Connect Instagram to Rocket.Chat in minutes.
Activate the Instagram Direct app on the Marketplace.
Follow the wizard steps to connect your Instagram Business Account with Rocket.Chat.
Set up teams responsible for handling messages.
You're all set. Start interacting with your customers on Instagram from within Rocket.Chat.
“Rocket.Chat accelerated our client’s digital transformation.”
The #1 platform for exceptional customer service
- Integrations with major social channels, chatbots, CRM and machine learning apps
- Open source transparency & flexibility
- Analytics & real-time monitoring tools to gain key insights into CX
- Enterprise-grade security & full data compliance