Why is Instagram ideal to reach and interact with your customers
1 billion +
people use Instagram every month.
Instagram
81%
people use Instagram to research products and services.
Instagram
90%
people on Instagram follow a business.
Instagram
2 in 3
people say the network helps foster interactions with brands.
Instagram
Step up your customer service approach
Unleash the potential of conversations. Reply to customer messages promptly, delight them and win their loyalty for the long term.
Stay on top of all DMs with a unified inbox
[.c-text-comm]Connect Instagram Business Account with Rocket.Chat and efficiently manage all Instagram messages from a single place. Boost team productivity while ensuring they respond to every customer message.[.c-text-comm]
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Assign departments to handle Instagram messages
[.c-text-comm]Speed up support by choosing specific teams to handle Instagram messages.[.c-text-comm]
Everything other platforms do, just no hidden charges.
One flat fee per business number to leverage the official WhatsApp API. No setup cost.
Enterprises workspaces only pay the WhatsApp’s standard rate - free of unexpected fees
Make shopping easy, handle inquiries quickly
Engage in personalized conversations
Exchange informative files and images, share GIFs, use voice messages to guide customers, drop a location pin to help customers navigate to stores.
Sell directly, support immediately
Offer shopping assistance and deliver exceptional customer support all the time, anytime. Improve responsiveness with Rocket.Chat and easily turn Instagram followers into customers.
Speed up support with chatbot automation
Set up chatbots and quick replies to reduce handling time. Let chatbots help customers with frequently asked questions. Save agents’ time for conversations that require human interaction.
Already a user? Connect Instagram to Rocket.Chat in minutes.
See how easy it is to get started.
This integration is available with Rocket.Chat's Enterprise edition. You have to connect your Instagram Business Account with Rocket.Chat to use the app.
Don't you have the benefits of the Enterprise plan yet? Alternatively, you can use our WhatsApp Business paid subscription enabled by 360dialog - a third-party service.
Activate the Instagram Direct app on the Marketplace.
Follow the wizard steps to connect your Instagram Business Account with Rocket.Chat.
Set up teams responsible for handling messages.
You're all set. Start interacting with your customers on Instagram from within Rocket.Chat.
“Rocket.Chat accelerated our client’s digital transformation.”
Integrating Rocket.Chat with business tools was crucial to accelerate the digital transformation for our telecom clients, as 95% of their customers are on social media channels. Now, they manage the entire customer service from a single platform.
Gilnei Pellegrin
Product Manager at Syntesis IT
Rocket.Chat
The #1 platform for exceptional customer service
- Integrations with major social channels, chatbots, CRM and machine learning apps
- Open source transparency & flexibility
- Analytics & real-time monitoring tools to gain key insights into CX
- Enterprise-grade security & full data compliance
Get to know all customer engagement omnichannel solutions
Trusted by 12M+ users
in over 150 countries
[.c-title-4]Get your questions answered today.[.c-title-4]
After this short call, you'll better understand how to boost team productivity and customer loyalty with Rocket.Chat and Instagram - No obligation.