[.c-title-2]Build relationships with your customers through Conversational Commerce experience on [.c-red]Instagram [.c-red][.c-title-2]

Respond to all Instagram inquiries in a timely manner from a single interface. Improve team efficiency, boost sales, and strengthen customer loyalty.

Why is Instagram ideal to reach and interact with your customers

1 billion +

people use Instagram every month.

81%

people use Instagram to research products and services.

90%

people on Instagram follow a business.

2 in 3

people say the network helps foster interactions with brands.

Step up your customer service approach

Unleash the potential of conversations. Reply to customer messages promptly, delight them and win their loyalty for the long term.

Stay on top of all DMs with a unified inbox

[.c-text-comm]Connect Instagram Business Account with Rocket.Chat and efficiently manage all Instagram messages from a single place. Boost team productivity while ensuring they respond to every customer message.[.c-text-comm]

Assign departments to handle Instagram messages

[.c-text-comm]Speed up support by choosing specific teams to handle Instagram messages.[.c-text-comm]

Everything other platforms do, just no hidden charges.

One flat fee per business number to leverage the official WhatsApp API. No setup cost.

Free user-initiated messages


Session messages are user-initiated messages to your WhatsApp Business number, usually charged by WhatsApp Business providers.

With Rocket.Chat, all session messages are free of cost.

No extra cost on top of message templates

WhatsApp message templates are specific for businesses notifications or customer care messages. Most vendors charge an extra fee for each templated message.

Rocket.Chat doesn’t – you only pay the WhatsApp’s standard rate.

Make shopping easy, handle inquiries quickly

Engage in personalized conversations

Exchange informative files and images, share GIFs, use voice messages to guide customers, drop a location pin to help customers navigate to stores.

Sell directly, support immediately

Offer shopping assistance and deliver exceptional customer support all the time, anytime. Improve responsiveness with Rocket.Chat and easily turn Instagram followers into customers.

Speed up support with chatbot automation

Set up chatbots and quick replies to reduce handling time. Let chatbots help customers with frequently asked questions. Save agents’ time for conversations that require human interaction.

Already a user? Connect Instagram to Rocket.Chat in minutes.

See how easy it is to get started.
This integration is available with Rocket.Chat's Enterprise edition. You have to connect your Instagram Business Account with Rocket.Chat to use the app.
  1. Activate the Instagram Direct app on the Marketplace.
  2. Follow the wizard steps to connect your Instagram Business Account with Rocket.Chat.
  3. Set up teams responsible for handling messages.
  4. You're all set. Start interacting with your customers on Instagram from within Rocket.Chat.

“Rocket.Chat accelerated our client’s digital transformation.”

Integrating Rocket.Chat with business tools was crucial to accelerate the digital transformation for our telecom clients, as 95% of their customers are on social media channels. Now, they manage the entire customer service from a single platform.
Gilnei Pellegrin
Product Manager at Syntesis IT

Rocket.Chat

The #1 platform for exceptional customer service

  • Integrations with major social channels, chatbots, CRM and machine learning apps
  • Open source transparency & flexibility
  • Analytics & real-time monitoring tools to gain key insights into CX
  • Enterprise-grade security & full data compliance
Get to know all customer engagement omnichannel solutions

Trusted by 12M+ users
in over 150 countries

[.c-title-4]Get your questions answered today.[.c-title-4]

After this short call, you'll better understand how to boost team productivity and customer loyalty with Rocket.Chat and Instagram - No obligation.