Rocket.Chat for enterprise

Trusted by 12M+ users
in over 150 countries

The benefits of Rocket.Chat’s Enterprise Edition

Infrastructure

Organizations across the world benefit from our scalable, reliable, and flexible communications platform that can be configured to meet specific requirements.

High availability

Deploy in multiple instances to form a cluster.
Dramatically reduce infrastructure costs.
Improve server performance and profitability.
Expand capacity and performance by decreasing downtime rates.

Microservices

Enable rapid, frequent and reliable delivery of large and complex applications.
Granularity to allow fast communication between Rocket.Chat applications.

Security

Safeguard your internal and external communications with the highest standards in data privacy, security and ownership.

Secured push notifications

Fully non-readable, private conversations.
ID-only push notifications. Stop Apple and Google gateways from reading your messages.

Message audit panel

Strengthen your information security processes by auditing unencrypted conversations.
Allow specific users, e.g. auditors, to read any unencrypted conversation between any users.
Leverage ‘auditing logs’ to allow specific users to verify who and when a conversation was inspected.
Improve internal information governance.

Data loss prevention

Ensure sensitive information is never shared.
Avoid data leaks.
Automatically triage sensitive words/expressions through an approval process.

Complete data protection

End-to-end encryption.
Full ownership and control of data.

Administration

Easy, flexible and automated to ease the life of admins and users.

LDAP/Active directory

Integrate with Microsoft AD and other LDAP systems for single sign-on.
Okta or OneLogin SSO via SAML 2.0.
Authentication and group sync.
Automatic provisioning and de-provisioning of licenses.

Social network login

Supports OAuth authentication.
Make it easier for users to login using their social networks.

Atlassian bundle

Access to all Atlassian integration apps (Bamboo, Bitbucket, Confluence, and Jira).
Build a centralized and powerful agile ecosystem.
Make product development and project management easier.
Bring the scrum to new heights.

Customizable interface

Leverage a full set of white labeling options.
Customize the look and feel of your workspace to align with your organization’s brand guidelines.

User control and governance

Configure custom rules and role-based permissions to control account access for each team and every employee from a single dashboard.

Support

We’ll handle all your system support needs so you can focus on more pressing business needs.

24/7 phone and email assistance

Priority, always-on, support to ensure no system setback.
Guaranteed SLA
Online ticketing system for support
Up to 3 named ‘support entitled’ contacts

Enterprise SLAs

99.99% uptime guarantee.
1-Day: Tickets reporting issues which do not impact usage of the server.
6 hours: Tickets reporting issues with moderate impact to one or more features of the system.
30 minutes: Tickets reporting issues with severe impact to one or more features of the system.

Post-incident report

Receive technical details and root cause analysis from our engineering team.

Professional services

Face-to-face consulting and professional services access.
Quote-based expert recommendations and technical review of deployment methods and infrastructure.

Advanced Omnichannel Customer Engagement

Build stronger relationships with your customers by providing memorable customer experiences.

Analytics API

Access analytics metrics through REST API.
Compatible with external systems and analytics dashboards.

Priority assignment

Automatically bring high priority tickets to the top of the queue.
Improve customer satisfaction rates.

Last chatted agent preferred

Give returning customers the chance to chat to the same agent who previously served them.
Improve customer experience and personalization.

Smart routing

Distribute new incoming messages to online agents who have the least ongoing chats.
Ensure agents perform at the right capacity at all times.
Deliver faster and more efficient customer service.

Dedicated contact managers

Automatically reassign chats to a dedicated contact manager for a company or account.
Build stronger relationships with your consumers.

Canned responses

Create templated messages for common questions.
Add predefined shortcuts to speed up response times and avoid typing errors.
Free up your agent's time to focus on more complex tickets.

Concurrent chat limit

Limit the number of chats a single agent can have open at one time.
Address quality over quantity for your customer service team.
Foster a culture of being focused on solving real problems.

Queue waiting time

Create a visible queue during unexpected peak times.
Display position in the queue and estimated waiting time to the customer.

Advanced queue monitoring

Create supervisors and sub-departments hierarchically.
Smart tracking process for leaders
A more Intelligent and accurate forwarding process

On-hold queue

Enable fully allocated agents to place chats on-hold and free themselves up for other interactions.
Increase the productivity and efficiency of your team

Advanced Team Collaboration

Large organizations benefit from higher visibility on the performance of their team collaboration and productivity initiatives.

Engagement Dashboard

Detailed analytics around the use of Rocket.Chat servers including channel information, messages and users.
Empower data-driven decisions to drive business results.

Read Receipt

Confirm your messages have been seen and opened.
Increase response times.
Remove communication siloes.

Self manage or host in the cloud

SaaS

Seamless implementation and immediate use. Try our SaaS version and enjoy all the latest features and functionalities without sacrificing privacy.

Talk to sales

Self-managed

Simply install the software locally into a connected or air-gapped environment. Configure based on your specific requirements.

Talk to sales

Your privacy, our priority

Features to look for in a secure messaging apps.

SOC 2
An auditing procedure that ensures your service providers securely manage your data to protect your organization.
TLS
A cryptographic protocol designed to provide communications security over a computer network.
HIPAA
A legislation which provides security provisions and data privacy, in order to keep patient’s medical info safe.
ISO/IEC 27001
International standard for info security. It sets out the specification for an information security management system.
GDPR
A regulation in EU law on data protection and privacy in the European Union and the European Economic Area.

Enterprise-grade communications platform for security-centric organizations

Trusted by 12M+ usersin over 150 countries

The benefits of Rocket.Chat’s Enterprise Edition

Self manage or host in the cloud

Your privacy, our priority

SOC 2

TLS

HIPAA

ISO/IEC 27001

GDPR

Trusted by 12M+ users
in over 150 countries