The need for email in customer service communications
of people prefer to reach out to customer service through email over any other channel — including phone, chat, or social media.
of users say email is their favorite support channel because the conversations are recorded and can be referenced.
of customers prefer to send emails instead of being on hold or waiting to interact with a live agent in real-time.
Provide fast and personal customer service via email
Enable agents to help customers via email quickly by concentrating their workload within a productivity-first communications platform.
[.c-title-comm]Help customers faster with modern support features[.c-title-comm]
[.c-text-comm]Ticketing system, custom triggers, and unlimited client chat history.[.c-text-comm]
[.c-title-comm]Accelerate CX with one team inbox[.c-title-comm]
[.c-text-comm]Move away from multiple email inboxes. Bring clients & agents into a single platform.[.c-text-comm]
[.c-title-comm]Automate interactions while staying customer-centric[.c-title-comm]
[.c-text-comm]AI-powered chatbots, pre-built replies, and secure file sharing.[.c-text-comm]
[.c-title-comm]Lead support teams to reach their full potential[.c-title-comm]
[.c-text-comm]Role-based permissions, intuitive dashboards, and real-time performance data.[.c-text-comm]
Everything other platforms do, just no hidden charges.
One flat fee per business number to leverage the official WhatsApp API. No setup cost.
Enterprises workspaces only pay the WhatsApp’s standard rate - free of unexpected fees
Efficiency-driven features that make email customer support a breeze
Attach files to email replies right from Rocket.Chat
Enable agents and clients to exchange images, files and videos.
Escape the email forwarding nightmare
Bring colleagues into conversations in real-time to solve cases faster.
Improve response times with pre-built replies
Create saved replies for commonly asked questions. Set rules to close inactive conversations to keep agents focused.
See the history of every customer interaction
Quickly access past conversations regardless of which channel they reconnect with you from.
Connect your email to Rocket.Chat in minutes.
See how easy it is to get started.
Already a user? This integration is available with every Rocket.Chat edition.
Don't you have the benefits of the Enterprise plan yet? Alternatively, you can use our WhatsApp Business paid subscription enabled by 360dialog - a third-party service.
Go to Administration> Email Inboxes > Add new inbox.
Define a name and department to handle the inbox.
Configure SMTP and IMAP servers. Hit “Save”.
Done! :) Your inbox is connected to Rocket.Chat.
“A huge differentiator to win more business…”
“Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. The Omnichannel Feature enables us to provide enterprise-level support, a huge differentiator to win more business.”
CEO & Founder at Gluu
The #1 platform for exceptional customer service
- Integrations with major social channels, chatbots, CRM and machine learning apps
- Open source transparency & flexibility
- Analytics & real-time monitoring tools to gain key insights into CX
- Enterprise-grade security & full data compliance
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