The need for email in customer service communications
62%
43%
40%
Provide fast and personal customer service via email
![](https://cdn.prod.website-files.com/611a19ba853b746b32f6b402/615d774dbb23c22aae1e80de_Frame%20654235.png)
[.c-title-comm]Help customers faster with modern support features[.c-title-comm]
[.c-text-comm]Ticketing system, custom triggers, and unlimited client chat history.[.c-text-comm]
[.c-title-comm]Accelerate CX with one team inbox[.c-title-comm]
[.c-text-comm]Move away from multiple email inboxes. Bring clients & agents into a single platform.[.c-text-comm]
[.c-title-comm]Automate interactions while staying customer-centric[.c-title-comm]
[.c-text-comm]AI-powered chatbots, pre-built replies, and secure file sharing.[.c-text-comm]
[.c-title-comm]Lead support teams to reach their full potential[.c-title-comm]
[.c-text-comm]Role-based permissions, intuitive dashboards, and real-time performance data.[.c-text-comm]
Everything other platforms do, just no hidden charges.
Efficiency-driven features that make email customer support a breeze
Attach files to email replies right from Rocket.Chat
![](https://cdn.prod.website-files.com/611a19ba853b746b32f6b402/615db710324d4e8003396ecd_Frame%20654235%20(1).png)
![](https://cdn.prod.website-files.com/611a19ba853b746b32f6b402/615db746bf79864eb97f11ee_Frame%20654235%20(2).png)
Escape the email forwarding nightmare
Improve response times with pre-built replies
![](https://cdn.prod.website-files.com/611a19ba853b746b32f6b402/612cc0ed3acc6b8d5efbfd1f_email-4.png)
![](https://cdn.prod.website-files.com/611a19ba853b746b32f6b402/615db7a77e224f498d5f01d0_Frame%20654231%20(2).png)
See the history of every customer interaction
Connect your email to Rocket.Chat in minutes.
Go to Administration> Email Inboxes > Add new inbox.
Define a name and department to handle the inbox.
Configure SMTP and IMAP servers. Hit “Save”.
Done! :) Your inbox is connected to Rocket.Chat.
![](https://cdn.prod.website-files.com/611a19ba853b746b32f6b402/6141f60d68e3d0e2d2803b15_Ellipse%2042.webp)
“A huge differentiator to win more business…”
Rocket.Chat
The #1 platform for exceptional customer service
![](https://cdn.prod.website-files.com/611a19b9853b7414a0f6b3f6/61f92a2d1b83ef4bcda432e7_Group%20903.webp)
- Integrations with major social channels, chatbots, CRM and machine learning apps
- Open source transparency & flexibility
- Analytics & real-time monitoring tools to gain key insights into CX
- Enterprise-grade security & full data compliance