The need for SMS customer service
90%
of SMS communications are open within 3 minutes, and 45% of them receive a response.
Emplifi
98%
the average open rate of text messages, while emails are only opened 22% of the time.
GigaOm
52%
of customers say they'd likely text with a customer support rep if given the option.
eWeek
Harness the power of SMS communications
Delight clients with the help of efficiency-driven features that make SMS customer service a breeze.
[.c-title-comm]Make the customer experience truly convenient[.c-title-comm]
[.c-text-comm]Allow customers to simply text you and get support right away from your customer service team.[.c-text-comm]
[.c-title-comm]Manage all SMS communications from a single platform[.c-title-comm]
[.c-text-comm]Connect your SMS provider (Twilio, Mobex, or Voxtelesy) to Rocket.Chat and start receiving and replying to text messages from within a single hub.[.c-text-comm]
[.c-title-comm]Help customers faster with modern support features[.c-title-comm]
[.c-text-comm]Ticketing system, bots, saved responses, file sharing, and unlimited chat history.[.c-text-comm]
[.c-title-comm]Lead support teams to reach their full potential[.c-title-comm]
[.c-text-comm]Role-based permissions, intuitive dashboards, and real-time performance data.[.c-text-comm]
Everything other platforms do, just no hidden charges.
One flat fee per business number to leverage the official WhatsApp API. No setup cost.
Free user-initiated messages
Session messages are user-initiated messages to your WhatsApp Business number, usually charged by WhatsApp Business providers.
With Rocket.Chat, all session messages are free of cost.
No extra cost on top of message templates
WhatsApp message templates are specific for businesses notifications or customer care messages. Most vendors charge an extra fee for each templated message.
Rocket.Chat doesn’t – you only pay the WhatsApp’s standard rate.
Rocket.Chat doesn’t – you only pay the WhatsApp’s standard rate.
Send & receive text messages on Rocket.Chat
See how easy it is to get started.
Already a user? This integration is available with every Rocket.Chat edition.
Create a new incoming webhook on your SMS provider platform.
Access Rocket.Chat > Administration > SMS.
Enter your Provider Account SID and Auth Token. Hit “Save”. You’re all set! :)
“A huge differentiator to win more business…”
“Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. The Omnichannel Feature enables us to provide enterprise-level support, a huge differentiator to win more business.”
Mike Schwartz
CEO & Founder at Gluu
Rocket.Chat
The #1 platform for exceptional customer service
- Integrations with major social channels, chatbots, CRM and machine learning apps
- Open source transparency & flexibility
- Analytics & real-time monitoring tools to gain key insights into CX
- Enterprise-grade security & full data compliance
Get to know all customer engagement omnichannel solutions
Trusted by 12M+ users
in over 150 countries
