Why WhatsApp is the go-to messaging channel for customer care
2 Billion
175M
68%
112.6%
Communicate with your customers efficiently on WhatsApp
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[.c-title-comm]Have a single inbox to expedite customer service[.c-title-comm]
[.c-text-comm]Inquiries, appointments, and more: provide customer service for WhatsApp users from within Rocket.Chat.[.c-text-comm]
[.c-title-comm]Go beyond text messages[.c-title-comm]
[.c-text-comm]Enrich communication with images, files, location, videos, and links. Use template messages to increase customer engagement.[.c-text-comm]
[.c-title-comm]Lead support teams to reach their full potential[.c-title-comm]
[.c-text-comm]Stay in control with role-based permissions, intuitive dashboards and real-time performance data.[.c-text-comm]
[.c-title-comm]Manage sensitive information with peace of mind[.c-title-comm]
[.c-text-comm]Leverage end-to-end encryption and enterprise-grade security.[.c-text-comm]
Everything other platforms do, just no hidden charges.
Efficiency-driven features to improve CSAT and agent performance
Transfer files with speed and security
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Improve agents performance with chatbots
Set customer expectations when wait times are longer
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Leverage pre-built replies for commonly asked questions
Connect WhatsApp to Rocket.Chat in minutes
Activate the WhatsApp Cloud API on the Marketplace
Create a Facebook Developer Account
Configure your WhatsApp Cloud API and connect your WhatsApp number to it
Start receiving & replying to WhatsApp messages from within Rocket.Chat
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“Rocket.Chat accelerated our client’s digital transformation.”
Rocket.Chat
The #1 platform for exceptional customer service
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- Integrations with major social channels, chatbots, CRM and machine learning apps
- Open source transparency & flexibility
- Analytics & real-time monitoring tools to gain key insights into CX
- Enterprise-grade security & full data compliance