In-game chat: 6 features to drive player engagement in 2024

Sara Ana Cemazar
June 1, 2023
min read

Gaming has always been more than just button-mashing and high scores. It's a sanctuary where social connections thrive — a virtual playground for over 3 billion people worldwide to gather, interact, and let their inner gamers shine. 

In this era of digital camaraderie, the power of in-game chat has become prominent, acting as the ultimate social glue that binds players together.

In-game chat allows gamers to strategize, celebrate victories, and exchange banter in real-time—all while slaying dragons or exploring vast virtual landscapes. But as the gaming universe expands, so does the need to ensure data security. Safeguarding sensitive information and preserving the trust of gamers and businesses alike is the need of the hour.

However, balancing player engagement and data security isn't an easy quest. But fear not! 

In this blog post, we will delve into 6 effective features that drive player engagement through in-game chat while keeping data security as sturdy as a knight's armor. Time to dive in.

What is an in-game chat app?

In-game chat is a vital component of multiplayer video games, allowing players to communicate and interact with each other within the game environment.

It enables players to communicate through text, voice, and video messages within the game environment.

These chat tools are integral to facilitating coordination, teamwork, and social interactions among players. In-game chat enhances the gaming experience by:

Also, it plays a crucial role in multiplayer games, connecting several players and enriching the overall gameplay by enabling seamless communication and social engagement.

3 classic examples of in-game chat apps

1. Chatting apps with built-in games

These apps provide video or voice chat functionality while also offering built-in games for friends within the group to play together.

Let’s look at a few examples:


It allows face-to-face social video chat along with in-app games.

in-game chat


Facebook gaming

It’s a gaming platform integrated into the Facebook network that offers live streaming and gaming content.

2. Gaming apps with in-game chat

These gaming apps focus on delivering an immersive gaming experience while also providing communication features like voice, video, or text chat.

Popular examples include:

Ludo king

It incorporates voice chat functionality for players. 


This widely-popular game offers voice and sometimes video chat capabilities to enhance player interaction during gameplay.

3. Gaming community apps

These apps serve as support platforms for gamers to communicate and connect with other players. They often integrate seamlessly with gaming apps and provide additional features such as live-streaming of games and community forums.

Some popular examples include:

Discord nitro

Discord is a famous platform offering an all-in-one voice, video, and text chat app for gaming communities.

in-game chat



It is a platform for live-streaming gaming content.

in-game chat


What features to look for in an in-game chat app?

It's essential to provide compelling features in your in-game chat to drive player engagement and retention.

While achieving feature parity with platforms like Discord may not be necessary, leveraging the advantage of chat being embedded in the game environment is crucial. 

Here are 6 key features you should consider incorporating to encourage players to use your in-game chat:

1. Direct Message and chat rooms

An ideal in-game chat app should include direct messaging and chat room features. Direct messaging lets players have private conversations with specific individuals, facilitating seamless communication and coordination during gameplay.

By offering direct messaging and chat rooms, the in-game chat app enhances the overall gaming experience by enabling effective collaboration and communication among players. It balances private interactions and broader collaboration, promoting engagement and social interaction within the game.

2. Read receipts

Read receipts inform users if the recipients have read their messages. This feature is useful for confirming message delivery and ensuring that important information has been seen.

3. Reactions and typing indicators

Reactions allow users to express their emotions or opinions about a message using emojis or predefined reactions. Typing indicators show when someone is currently typing a message, indicating they are actively engaged in the conversation.

4. Video, audio, and text messaging

To create a truly comprehensive in-game chat app, it is vital to incorporate various communication methods, including text messaging, voice calls, and video calls.

This versatility empowers players to opt for the most fitting mode of communication, whether based on personal preferences or the specific requirements of the conversation. The app ensures that players can communicate seamlessly and conveniently within the game environment by providing a range of options.

5. Moderation and parental control

Moderation and parental controls are crucial features for an in-game chat to maintain a positive and safe environment. They help address issues such as inappropriate behavior, harassment, and interactions between players of different ages.

Moderation features enable monitoring, reporting, and blocking of users, while automated tools can flag problematic content. Players should also be able to mute, block, and report others. Parental controls allow parents to set restrictions and monitor their child's activities within the chat app. These features promote a safe and respectful gaming experience for players of all ages.

6. Reliability and scalability

An optimal in-game chat app is reliable, with minimal downtime and interruptions. It handles many users simultaneously without compromising performance or causing lag. Scalability ensures it can accommodate the game's growing popularity and increased traffic. This provides gamers with an immersive communication platform, enhancing their gaming experience.

5 best in-game chat tools in 2024

Let’s now explore the leading in-game chat tools that have the potential to make a significant impact in the gaming industry in 2024.

1. Rocket.Chat

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Rocket.Chat brings every conversation to life without compromising control and customization. It has become a go-to choice for gamers looking to enhance their in-game communication experience.

This open-source in-game chat app platform has earned the prestigious title of the G2 2023 Best Software Awards winner in Collaboration. One of the key strengths of Rocket.Chat is its ability to empower teams within the gaming environment.

Whether it's strategizing during intense gameplay or coordinating complex missions, Rocket.Chat provides a seamless space for players to collaborate effectively.

Here are some prominent features of Rocket.Chat that sets it apart from a pool of competitors.

  • Control and customization: Rocket.Chat prioritizes providing control and customization options to game developers and players. It allows for self-hosted, air-gapped, or secure cloud deployment, giving you full control over conversations. The platform also offers extensive customization and white-labeling options, enabling integration with your gaming ecosystem.
  • Team collaboration: Rocket.Chat empowers teams within the gaming environment by enabling direct messages, group messages, channels, threads, and discussions. This enables effective collaboration during intense gameplay or complex missions.
  • Customer service: With its omnichannel capabilities, Rocket.Chat delivers exceptional customer service within the gaming realm. It facilitates contextual interactions among gamers, fostering long-term relationships and improving overall gaming experiences.
  • Customizable chat engine: Rocket.Chat offers a customizable chat engine, allowing game developers to integrate and white-label chat components into their own apps or websites. This feature enables developers to create unique messaging experiences tailored to their specific gaming communities, enhancing player engagement and immersion.
  • Control and privacy: Rocket.Chat prioritizes control and privacy. It offers various deployment options, including self-hosted and secure cloud options, ensuring that game developers have control over conversations. The platform is end-to-end encrypted, ISO 27001 certified, and compliant with data privacy regulations, providing players with a safe and secure communication environment.

2. Discord

in-game chat

Discord still stands out as one of the top in-game chat tools in 2024, providing gamers with an exceptional communication platform tailored to their needs. 

With Discord, gamers can create and join servers organized into topic-based channels, offering a seamless and clutter-free environment for in-game discussions and collaboration. 

Some popular features include:

  • Voice communication: Discord's low-latency voice chat feature provides seamless communication between players during gameplay. It allows real-time coordination, strategizing, and quick response, enhancing the overall gaming experience.
  • Customizable member access: Game developers can use Discord's moderation tools and customizable member access to maintain a positive and safe environment within the in-game chat.
  • Topic-based channels: Discord allows game developers to create dedicated channels within servers for in-game discussions, strategies, and coordination. 
  • Reliable performance: Discord prioritizes reliable performance, minimizing latency and providing a stable in-game team chat experience
  • Integrations and bots: Discord supports integrations and bots that can be utilized within the in-game chat. Game developers can leverage these features to enhance the functionality of their in-game chat app, such as adding automated notifications, game-related commands, or interactive elements.

3. Team Speak 3

TeamSpeak 3 is a game-changing in-game chat app platform that brings unparalleled communication capabilities to gamers. 

With its focus on user control, military-grade security, and exceptional voice quality, TeamSpeak 3 stands out as a top choice for gaming communities. Let’s have a look at the features:

  • Crystal-clear voice quality: TeamSpeak 3 offers unrivaled voice quality with lag-free communication. It incorporates automatic microphone volume adjustment, background noise reduction, and echo cancellation. 
  • User control: Unlike other platforms, TeamSpeak 3 puts users in complete control. It doesn't force the use of centralized servers or impose predefined settings, allowing gamers to customize their chat experience according to their preferences.
  • Privacy and security: TeamSpeak 3 has robust privacy and security features. It cannot access users' voice or text chat data, ensuring confidentiality. 
  • Advanced permissions system: With TeamSpeak 3's powerful permissions system, gamers have full control over their chat environment. They can decide who can talk, join specific channels, etc.  
  • myTeamSpeak cloud-based service: TeamSpeak 3 offers myTeamSpeak, a cloud-based service that allows users to synchronize their servers, settings, and preferences across multiple devices. 

4. Gilded

in-game chat

In 2024, Guilded stands out as one of the best in-game chat tools available for gamers. With its range of features and focus on enhancing the gaming community experience, this group chat offers a comprehensive platform for communication and coordination. 

Here are some features responsible for Gilded’s popularity:

  • Server creation and customization: It allows users to create their own servers, whether it's for a specific game, a gaming community, or a group of friends. 
  • Organization tools: Guilded offers excellent organization tools that help gaming communities and teams stay coordinated. 
  • Integration with third-party apps: Guilded integrates with popular platforms like Twitch and Patreon, enhancing the overall gaming experience. Streamers can also connect their Twitch accounts. 
  • Esports features: One of Guilded's standout features is its focus on esports. With tools tailored specifically for competitive gaming, Guilded allows users to search for tournaments, view player statistics, and more. 
  • Cross-platform compatibility: Guilded is accessible across various platforms, including PCs, mobile devices, and game consoles.

5. Mumble

in-game chat

Mumble is an open-source, low-latency, high-quality voice chat application. It has a long-standing reputation for providing reliable voice communication for gamers and offers a range of features that contribute to its popularity. 

Some key features of Mumble are as follows:

  • Low Latency and High Quality: Mumble is known for its low-latency voice communication, ensuring that gamers can communicate with minimal delays. It prioritizes real-time voice transmission. Additionally, Mumble provides high-quality audio, delivering clear and crisp voice communication.
  • Extensive User Permission System: Mumble offers an extensive user permission system known as ACL (Access Control List). This system allows administrators to define granular permissions for users. 
  • Positional Audio: Mumble includes positional audio, which enhances the immersion and realism of in-game communication. With positional audio, players' voices are spatially positioned based on their in-game locations.
  • In-Game Overlay: Mumble provides an in-game overlay feature that displays relevant information while playing. Users can see who is speaking, the current time, and even the frames per second (FPS) without switching screens. 
  • Authentication and Security: Mumble prioritizes security and privacy. It uses encryption to secure voice communication, ensuring that conversations remain private and protected from eavesdropping.

Build your own in-game chat with Rocket.Chat

Ready to level up your game's communication? Say goodbye to generic chat systems and embark on an epic journey with Rocket.Chat

By building your own in-game chat using this powerful platform, you'll unlock a world of customization possibilities.

With Rocket.Chat, you can become the game chat master, commanding channels, rooms, and user roles like a true gaming wizard. No more settling for one-size-fits-all communication. Tailor the chat experience to suit your game's unique needs and watch your players become spellbound by the immersive world you've created.

Rocket.Chat's lightning-fast messaging abilities bring real-time communication to your fingertips. Players can instantly connect, strategize, and share their triumphs, creating a vibrant community that's always in sync.

Oh, and did we mention that Rocket.Chat is open-source? That's right! You can unleash your creativity and tinker with the code to create a chat system that's uniquely yours. Merge it with other game systems, add special features, and become the master architect of communication in your gaming universe.

Embrace the power of Rocket.Chat and embark on an adventure to revolutionize your apps’ in-game communication. Level up your in-game chat like never before. 

Try Rocket.Chat for free today!

Frequently asked questions about <anything>

in-game chat

How do you chat while gaming?

What is the best in-game chat app?

Why gamers use chat?

Why gamers use voice chat?

Sara is an SEO Strategist at Rocket.Chat. She is passionate about topics around digital transformation, workplace experience, open source, and data privacy and security.
Sara Ana Cemazar
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