The need for customer service on Facebook Messenger
11%
of the world’s population use Facebook Messenger every month
The Next Web
85%
of mobile messaging app users in the world use a Facebook messaging product
Statista
1%
only 1% of businesses automatically engage with their customers via chatbot messaging on Facebook.
The Next Web
Provide an outstanding Messenger customer experience
Say hello to faster customer service and increased customer satisfaction.
[.c-title-comm]Speed up support with chatbot automation[.c-title-comm]
[.c-text-comm]Easily connect Rocket.Chat with AI-powered chatbots to automate replies and enable clients to receive faster support.[.c-text-comm]
[.c-title-comm]Personalize the customer experience[.c-title-comm]
[.c-text-comm]Leverage modern chat features, including custom triggers, conversation routing, and file sharing. [.c-text-comm]
[.c-title-comm]Centralize Messenger interactions on an easy-to-use platform[.c-title-comm]
[.c-text-comm]Accelerate CX with one team inbox that centralizes the entire support workload on a single communication platform.[.c-text-comm]
[.c-title-comm]Leverage tools that lead support teams to reach their full potential[.c-title-comm]
[.c-text-comm]Stay in control with role-based permissions, intuitive dashboards, and real-time agent performance data.[.c-text-comm]
Everything other platforms do, just no hidden charges.
One flat fee per business number to leverage the official WhatsApp API. No setup cost.
Free user-initiated messages
Session messages are user-initiated messages to your WhatsApp Business number, usually charged by WhatsApp Business providers.
With Rocket.Chat, all session messages are free of cost.
No extra cost on top of message templates
WhatsApp message templates are specific for businesses notifications or customer care messages. Most vendors charge an extra fee for each templated message.
Rocket.Chat doesn’t – you only pay the WhatsApp’s standard rate.
Rocket.Chat doesn’t – you only pay the WhatsApp’s standard rate.
Delight customers with efficiency-first support features
Enable clients to send rich media, location, and audio files
Allow clients to share images, different types of files, GIFs, videos, links, and even their location with your support team.
Assign departments to handle Messenger chats
Speed up support by choosing specific teams to handle messages from different Facebook Business pages.
Reduce handling time with chatbots
Let chatbots help customers with frequently asked questions. Save agents’ time for chats that require human interaction.
Link multiple business accounts
Connect different business pages and handle all Messenger chats from a single, non-siloed platform.
Connect Messenger to Rocket.Chat in minutes
See how easy it is to get started.
Already a user? This integration is available with Rocket.Chat's Enterprise edition.
Go to Administration > Marketplace and install the Facebook app.
Follow the wizard steps to connect your Facebook page(s) to Rocket.Chat.
Set up automated messages and teams responsible for handling the chats.
You’re all set :) Now, Messenger interactions will be all shown on Rocket.Chat.
“A huge differentiator to win more business…”
“Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. The Omnichannel Feature enables us to provide enterprise-level support, a huge differentiator to win more business.”
Mike Schwartz
CEO & Founder at Gluu
Rocket.Chat
The #1 platform for exceptional customer service
- Integrations with major social channels, chatbots, CRM and machine learning apps
- Open source transparency & flexibility
- Analytics & real-time monitoring tools to gain key insights into CX
- Enterprise-grade security & full data compliance
Get to know all customer engagement omnichannel solutions
Trusted by 12M+ users
in over 150 countries
