[.c-title-2]Get closer to your customers on [.c-blue]Facebook[.c-blue][.c-title-2]

Take full advantage of WhatsApp Cloud API

Efficiently handle Messenger chats while maximizing customer satisfaction on Facebook with Rocket.Chat.

The need for customer service on Facebook Messenger


of the world’s population use Facebook Messenger every month


of mobile messaging app users in the world use a Facebook messaging product


only 1% of businesses automatically engage with their customers via chatbot messaging on Facebook.

Provide an outstanding Messenger customer experience

Say hello to faster customer service and increased customer satisfaction.

[.c-title-comm]Speed up support with chatbot automation[.c-title-comm]

[.c-text-comm]Easily connect Rocket.Chat with AI-powered chatbots to automate replies and enable clients to receive faster support.[.c-text-comm]

[.c-title-comm]Personalize the customer experience[.c-title-comm]

[.c-text-comm]Leverage modern chat features, including custom triggers, conversation routing, and file sharing. [.c-text-comm]

[.c-title-comm]Centralize Messenger interactions on an easy-to-use platform[.c-title-comm]

[.c-text-comm]Accelerate CX with one team inbox that centralizes the entire support workload on a single communication platform.[.c-text-comm]

[.c-title-comm]Leverage tools that lead support teams to reach their full potential[.c-title-comm]

[.c-text-comm]Stay in control with role-based permissions, intuitive dashboards, and real-time agent performance data.[.c-text-comm]

Everything other platforms do, just no hidden charges.

One flat fee per business number to leverage the official WhatsApp API. No setup cost.
Enterprises workspaces only pay the WhatsApp’s standard rate - free of unexpected fees

Delight customers with efficiency-first support features

Enable clients to send rich media, location, and audio files

Allow clients to share images, different types of files, GIFs, videos, links, and even their location with your support team.

Assign departments to handle Messenger chats

Speed up support by choosing specific teams to handle messages from different Facebook Business pages.

Reduce handling time with chatbots

Let chatbots help customers with frequently asked questions. Save agents’ time for chats that require human interaction.

Link multiple business accounts

Connect different business pages and handle all Messenger chats from a single, non-siloed platform.

Connect Messenger to Rocket.Chat in minutes

See how easy it is to get started.
Already a user? This integration is available with Rocket.Chat's Enterprise edition.
Don't you have the benefits of the Enterprise plan yet? Alternatively, you can use our WhatsApp Business paid subscription enabled by 360dialog - a third-party service.
  1. Go to Administration > Marketplace and install the Facebook app.
  2. Follow the wizard steps to connect your Facebook page(s) to Rocket.Chat.
  3. Set up automated messages and teams responsible for handling the chats.
  4. You’re all set :) Now, Messenger interactions will be all shown on Rocket.Chat.

“A huge differentiator to win more business…”

“Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. The Omnichannel Feature enables us to provide enterprise-level support, a huge differentiator to win more business.”
Mike Schwartz
CEO & Founder at Gluu


The #1 platform for exceptional customer service

  • Integrations with major social channels, chatbots, CRM and machine learning apps
  • Open source transparency & flexibility
  • Analytics & real-time monitoring tools to gain key insights into CX
  • Enterprise-grade security & full data compliance
Get to know all customer engagement omnichannel solutions

Trusted by 12M+ users
in over 150 countries