Why customer service on Twitter matters
71%
of Twitter users expect companies to reply to their query within an hour of Tweeting
Twitter Research
47%
increase in NPS for companies that provided customer service via Twitter
Harvard Business Review
57%
of users with a positive customer experience on Twitter tend to have stronger loyalty to the brand
Harvard Business Review
Harness the power of Twitter conversations
Engage Twitter customers while streamlining your entire customer service operation.
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[.c-title-comm]Accelerate CX with one team inbox[.c-title-comm]
[.c-text-comm]Centralize support workload on a single, non-siloed platform.[.c-text-comm]
[.c-title-comm]Serve customers quicker[.c-title-comm]
[.c-text-comm]Automate messages and allow clients to share images, GIFs, or videos.[.c-text-comm]
[.c-title-comm]Offer a personalized customer experience[.c-title-comm]
[.c-text-comm]Quickly access past conversations, prioritize clients, and set rules to display agents’ names.[.c-text-comm]
[.c-title-comm]Lead support teams to reach their full potential[.c-title-comm]
[.c-text-comm]Role-based permissions, intuitive dashboards, and real-time performance data.[.c-text-comm]
Everything other platforms do, just no hidden charges.
One flat fee per business number to leverage the official WhatsApp API. No setup cost.
Free user-initiated messages
Session messages are user-initiated messages to your WhatsApp Business number, usually charged by WhatsApp Business providers.
With Rocket.Chat, all session messages are free of cost.
No extra cost on top of message templates
WhatsApp message templates are specific for businesses notifications or customer care messages. Most vendors charge an extra fee for each templated message.
Rocket.Chat doesn’t – you only pay the WhatsApp’s standard rate.
Rocket.Chat doesn’t – you only pay the WhatsApp’s standard rate.
Build a direct line of communication with your customers on Twitter
See how easy it is to get started.
Already a user? This integration is available with Rocket.Chat's Enterprise edition.
Integrate Twitter with just a few clicks.
Connect agents & bots to Twitter customers.
Receive & reply to Twitter messages from within Rocket.Chat.
“A huge differentiator to win more business…”
“Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. The Omnichannel Feature enables us to provide enterprise-level support, a huge differentiator to win more business.”
Mike Schwartz
CEO & Founder at Gluu
Rocket.Chat
The #1 platform for exceptional customer service
- Integrations with major social channels, chatbots, CRM and machine learning apps
- Open source transparency & flexibility
- Analytics & real-time monitoring tools to gain key insights into CX
- Enterprise-grade security & full data compliance
Get to know all customer engagement omnichannel solutions
Trusted by 12M+ users
in over 150 countries
